Shipping methods

For mainland Portugal, Azores and Madeira, theEstudioplast.com uses the delivery service by Fema .

The goods travel at the customer's own risk and responsibility. We only insure shipments by express order of the customer.
Note- You can pick up your orders at our facilities, making sure beforehand that your order is already available at our facilities.

Complaints are not accepted after 8 days from the date of receipt.

These prices are valid, except for programming errors.

Prices and specifications are subject to change without prior notice.
All prices mentioned on the website do not include the current VAT rate.
All goods and services are subject to the current VAT.

The cost of transportation is fully charged to the end customer .

Payment for orders is made:
- 100% at the time of the order

The Estudioplast.com reserves the right to modify, at any time, the information and commercial offer presented about:

- Products;
- Prices;
- Promotions;
- Commercial conditions and services.


Payment methods

- The payment with credit cards via PayPal  
1. For all payments made by PayPal, the customer will have to mandatorily confirm the shipping address on the site. PayPal.com. Shipments of parcels paid for by this method are made to the customer's address listed on the Paypal.com.

Payment for this modality requires prior authorization.
 
- Thepayment by bank transferIs subject to the following conditions:

1. The bank transfer must be completed within 3 (three) days from the moment the order was placed. After this period, the order will be cancelled;
2. To simplify the processing of your request, when possible, do not forget to, at the time of the bank transfer, insert the payment reference or alternatively, send a of the receipt by email to)info@estudioplast.comThe field is empty. Please provide the text you want to translate.with the indication of the order number.
3. As soon as the payment is confirmed, theEstudioplast.com And will proceed to send the parcel to the indicated address, which may take from 5 to 8 business days. (Except in case of stock shortage or production time)

General Terms of Use for the siteEstudioplast.com
General Conditions No. 1

1.1. The User, before accepting these General Conditions, should read them carefully and in full, and if they raise any doubts, may request any necessary clarifications by sending a letter to the following address:Praceta Seara 65 / 71 4430-544 Vila Nova de Gaia - Portugal ,

Or if you prefer, through an email sent to info@estudioplast.com

1.2. All requests for clarification, complaints, suggestions or other communications regarding the use of the site should be submittedEstudioplast.com By one of the methods indicated in the previous number, being evaluated and responded to, in the same way, within a period of 8 (eight) working days.

General Conditions No. 2

2.1. The services provided by theEstudioplast.com The User will be regulated by these General Conditions and the applicable legislation.

2.2. The User will express their desire to adhere to these General Conditions through their respective registration on the site.Estudioplast.com, briefly referred to as site.

2.3. The registration as a User provides access to the services offered byEstudioplast.com,Under the terms of the General Conditions of Use that follows.

2.4. The registration mentioned in the previous number will be made through the insertion, in the appropriate fields of the site, of the identification data and other distinguishing features of the User, as well as the selection of the option to understand and accept, without reservations, the content of these General Conditions.

General Conditions No. 3

3.1. The object of theEstudioplast.com It covers e-commerce of goods and services, integrating the services provided and/or promoted through its website in these areas.

3.2. The prices of the aforementioned goods are expressed in euros (EUR) and are listed in the appropriate section of the site, in the corresponding price list, along with the payment methods available to the User.

3.3. The provision of services offered byEstudioplast.com it depends, in each usage session, on the insertion, in the appropriate fields of the site, of the username and password that are assigned to the User after their registration.

3.4. The User should keep the said username and password confidential, and should, if they suspect or become aware of any use of such data by third parties, report it immediately.Estudioplast.com, with a view to its modification.

3.5. TheEstudioplast.com It is authorized to, when security reasons require it, proceed with the renaming of all or any elements of the Users' accounts, namely the username and password, notifying the Users of this, as well as to cancel the accounts that have been inactive for more than six months or that are being used in violation of these General Conditions.

3.6. TheEstudioplast.com The right is reserved to unilaterally change the current General Conditions of Use, in which case, the User must expressly accept the changes made if they wish to continue to benefit from the services provided.

General Conditions No. 4

4.1. The User may, at any time, and without the need for justification, cancel their registration on the site, by sending a letter to the address indicated in the C.G. no. 1.1. or, if you prefer, through an email sent toinfo@estudioplast.com

4.2. In the event that the former User wishes to re-register on the site, they should mention this in the field provided for the insertion of additional information, with the aim of reactivating their old account.

General Conditions No. 5

5.1. The personal data transmitted by the User at the time of registration on the site will be organized electronically in a database belonging toEstudioplast.com , having as its sole and exclusive purpose its use in contractual relations between theEstudioplast.com the User.

5.2. The data referred to in the previous number may be used in the context of promoting other servicesEstudioplast.com ,Unless objected by the User, which can be deduced at any time.

5.3. If the User does not expressly manifest, at the time of their registration on the site, their opposition to the data processing within the promotion of other services of theEstudioplast.com , it will be considered that your silence will have the value of consent.

5.4. The User is responsible for the information transmitted about him/her toEstudioplast.com when registering on the site, under penalty of criminal proceedings, the respective identification data and other distinctive features of your person must be truthful and permanently updated.


5.5. TheEstudioplast.com does not take any responsibility for the possible registration of Users by third parties, whether authorized or not to do so, as well as for subsequent uses, whatever they may be.

5.6. All abnormal situations will be, after being reported or known by theEstudioplast.com,Investigated and, in case of doubt, reported to the Public Prosecutor's Office for opening of a criminal investigation.

5.7. The User or third parties acting under the identity of the former or a fictitious person will be held responsible beforeEstudioplast.com and third parties for any damages caused to them by the inaccuracy or falsehood of the registration data, or by the failure to comply with the obligation to keep them updated.

5.8. TheEstudioplast.com assumes full compliance with legal norms relating to the protection of personal data before the User.

5.9. Under the terms of applicable legislation, the User has the right to access, rectify, and update their personal data, directly on the site or by letter addressed to the address indicated in the C.G. no. 1.1. 

General Conditions No. 6

6.1. The present General Conditions and all rights and obligations arising from them or from any contract entered into under them shall be regulated by and subject to the laws of the Portuguese Republic and other provisions of international conventions to which Portugal is a party.

6.2. Unless otherwise provided by law, the court of the Covilhã district will be solely competent to settle all disputes arising from the interpretation or execution of these General Conditions or any contract entered into under them, with express waiver of any other.

7. Cancellations, exchanges and returns

Considering that the articles/products sold are for professional use, any cancellation, exchange, or return situation will be resolved according to the current Portuguese legislation, for which the Customer should contact theEstudioplast.com

The returned products must necessarily be insales conditions, that is:

 -  Product returned in itsbrand new and never used, in original box with all included accessories and respective serial numbers and manufacturer's seals, within a period of 14 days after the purchase;

- Return due toTransportation damage,In this case, the deadlines to make a claim for damages caused by transport is 24 hours after the receipt of the goods. After this period of time, the company is not responsible for any anomaly that may have occurred during transport;

- Unless there is a defect or non-conformity, exchanges or returns of consumable goods are not accepted;

- Returns/exchanges of custom-made or discontinued products specifically ordered by the consumer are not accepted.

The customer bears the return costs in case of contract termination.

8. Alternative dispute resolution entity (ADR)

Law No. 144/2015, of September 8(only applicable to consumers)

Consumer Conflict Arbitration Center of Castelo Branco

Web:
www.centroarbitragemlisboa.pt

9. Placement of online order

To make purchases through the online store, it is necessary to register as a Customer, filling out the form available for this purpose, after which you should follow all the purchase steps in order for it to be successfully completed.
With the goal of verifying if the data is correct, you will receive an automatic email confirming the transaction.
AEstudioplast.com company informs that all promotional campaigns have a limited stock, therefore, in the absence of product availability, theEstudioplast.com commits to inform the Client as soon as possible.

10. Privacy and Personal Data Protection

In accordance with the provisions in theLaw 67/98 of October 26, about Personal Data Protection, we inform you that the processing of personal data collected on the websiteEstudioplast.com it is the responsibility of theEstudioplast.com and that they reserve themselves for processing orders and communication with customers (information requests, potential complaints), statistical analysis, as well as its use for direct marketing purposes.

The term Newsletter is given to emailings, as well as SMS, MMS or other forms of automatic calls sent periodically to the User/Customer with information about offers, news and promotions. The data used for their dispatch is provided to theEstudioplast.com when filling out the Customer registration.

Under the law, all customers have the right to access, correct and cancel any data that directly concerns them, through the following means:

• Email:Info@estudioplast.com
• Letter: Seara Square 65 / 71 4430-544
• Phone:+351 227 848 170 / +351 967618201 - Hours of operation: from 9am to 1pm and from 2pm to 6pm, from Monday to Friday.
• Website: Estudioplast.com

EstudioPlast ,LTD Tax Identification Number (TIN) PT 513 586 733